Terms and Conditions
Racecarbattery Terms and Conditions:-
Please note that all prices shown are exclusive of VAT and Delivery.
We accept all major credit and debit cards, with the exception of Amex cards, together with PayPal Payments and Bank Transfer.
Credit Card Security:- Please be assured that all orders placed using credit card/switch card payments are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Value Added Tax (VAT):-VAT of 20% is charged on all UK and EU orders. For Non EU orders VAT is deducted at the checkout and no VAT is charged.
Delivery of Goods:- Your order is processed on the same day as you place your order. We aim to dispatch your order the same day, subject to time of day the order was received. In the event that there may be a delay in dispatching your order, we will notify you of a delivery time.
Availability: - We always try to make sure that the prices are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you we will treat the order as cancelled. If an order is cancelled, any payment made for the products will be refunded in full.
Racecarbattery aims to carry in stock the majority of items that are feature on the website, some items may become out of stock or are special order direct from the manufacturer. In the event of a delay in your order caused by an item being out of stock or specially ordered we will contact you by phone or e-mail to advise of the estimated delivery time, and in the case of specially ordered items we will confirm the deposit required. Some of our products are made to order and as such a time for manufacture is noted on the product page of the website. Payment for these goods is taken in full at the time of ordering.
Racecarbattery may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability or description of products at any time at its sole discretion.
Returns Policy - 14 Day Cooling Off Period:-
If upon receipt of delivery you find that your goods have been damaged in transit please notify us immediately by e-mailing firstname.lastname@example.org or phoning us on 44 (0) 1474 771 800. Replacement items will then be requested and sent to you. In the unlikely event that your items have a defect e.g. missing parts, please advise us so we can arrange a dispatch of replacement parts to you as soon as possible. Once you receive your order you have fourteen days to decide if you wish to return it. However, providing the goods have been correctly supplied a 15% handling charge will apply.
The 14 days start from the day after the day that you receive the goods. We will issue a refund equal to the value of the returned goods. Goods must be in perfect condition and returned in their original packaging. We unconditionally reserve the right not to refund if the goods are not returned in a suitable condition. We regret that we cannot accept items that are part or fully assembled so please ensure you are happy with the goods before you begin assembly.